Auto-attendants / receptionist

• Support for nested multilevel IVR scenarios

Geographical and toll free phone numbers from UK and 55 other countries

Mobile UC clients for Android and iOS

Desktop phones

Web UC client

Click to meet

• Chat, voice and video through a web link

Video calling

Chat

Channels – group chats and audio conferences

File sharing

Hunt groups

Call park

Follow me

Do not disturb

Voicemail

• Voicemail to email
• Personalized welcome greeting

Recording

• Listen recordings from web

Greetings

• Record from web
• Upload audio file
• Text to speech

Provisioning – autoconfiguration of desktop phones

Billing

Detailed calls and SMS records

• Payments history, invoices

Dial by extension

Call transfer

Branch integration

• Uniform multisite numbering plan

Time based routing for inbound calls to extensions and phone numbers (DIDs)

Intercom

Ring groups

Mobility

• UC mobile clients for iOS and Android

User portal

• Company account management for admin
• UC communication features

Company directory

• Access to company directory from portal and mobile clients
• Access from Yealink desktop phones

Caller ID

Follow me

Different rules based on the dialed number and/or the caller ID

BLF

Call park/pickup

Custom music on hold

Speed dial

Web Fax

• Send faxes from the portal
• Fax as pdf to email

Call recording

Chat

Document sharing

Location sharing

Media sharing – audio note, video recording, photo

Contact vcard sharing

Delivery confirmation, read (display) confirmation

Typing indication

Presence

Presence text

Presence status

Last seen information

Channels

Permanent communication channel on certain subject

• Subject
• Channel profile picture

Chat with up to 100 participants

• Support for all of the 1 to 1 chat features
• Detailed information on delivery and read status of each participant

Audio conference up to 20 participants

Support for guest members invited via email

Access for guests through web, a link is sent in welcome email

Phone access through an access number with PIN